Under general direction this Systems Administrator position is responsible for the administration, installation and support of enterprise WAN, LAN, WLAN, Servers and IT security systems and related equipment in an environment requiring 20 X 7 uptime. Demonstrate excellent service and decision-making ability in the support of IT Infrastructure and Operations. Promote and demonstrate an attitude of teamwork and cooperation. Conduct the installation of new software/firmware releases, system upgrades, evaluation and installation of Microsoft and 3rd party patches on Physical as well as Virtual Servers and Physical and Virtual desktop computers. Administration and management of Virtual Servers and Desktop computers. Resolution of IT network and security related problems. Assists in the development and design of effective network and IT security strategy. Responsibilities include supporting technologies that include: Anti-Virus management, patch management, network monitoring, network diagnostics, switch and router configuration / management, system backup / restore, and Domain Controllers. Interfaces with company personnel, vendors and external consultants as required; provides guidance, training and technical assistance to system users and plans and recommends systems upgrades as appropriate; performs other related duties as assigned. Requirements: 3-5 years’ experience in server configuration management, administration and production support, 3-5 years’ experience with VMware, certifications such as: Microsoft MCP, MCSA, MCSE, MCITP, A+, Network+ are valued.
Essential Job Functions:
1. Performs daily administration of network and security systems to prevent outage and plans for optimized system resource utilization.
2. Maintains integrity and reliability of systems and services through the adherence to procedures and standards.
3. Provisioning and administration of user access credentials and folder permissions
4. Maintenance and administration of DHCP, DNS, IIS, FTP and other network services
5. Ensures backup, restore and recovery procedures are in place and perform as designed.
6. Configure, maintain, and support VMware
7. Configure, maintain virtual servers and desktops
8. Configure, monitor and maintain Microsoft and 3rd party Patch Management on servers and desktops.
9. Support network switches and routers.
10. Monitor and maintain firewalls, VPN appliances, and Ecessa load balancers.
11. Conducts capacity planning analysis strategies as appropriate.
12. Automates routine maintenance tasks as appropriate.
13. Monitor, troubleshoot and resolve daily backup process failures
14. Respond to server resource monitoring alerts
15. Monitor and maintain network health using products such as Orion Network
16. Administration of server hardware and software inventories and documentation
17. Install, upgrade, and troubleshoot a variety of software and hardware issues.
18. Monitor and resolve customer support tickets and requests.
19. Embraces Company Standards.
20. Complies with all Corporate safety and service policies and procedures, performs safe work practices.
21. Identifies and reports unsafe or hazardous work conditions. Reports all workplace injuries and illnesses to Manager.
22. Maintains regular and predictable attendance.
23. Conducts special projects as assigned by the Manager
Secondary Functions:
1. Provide end-user training for windows desktop and other software
2. Assists with management of licenses, license compliance and support contracts information.
3. Monitor network logs.
4. Support POS stations and server.
5. Network monitoring using SNMP
6. Works on complex issues where analysis of situations or data requires an evaluation of intangibles or complex data relationships. Exercises independent judgment in methods, techniques and evaluation criteria for obtaining results.
7. Provide help desk support in-person, over the phone and with remote access tools.
8. Assist with the creation and manage, and maintain network/email accounts and spam filters.
9. Assists in the development and implementation of standards for system/network maintenance and configuration
10. Supports standards and practices with technical and business personal as needed.
Requirements:
1. Associates degree, trade school certificate or equivalent hands-on work experience
2. 3-5 years’ experience in server configuration management, administration and production support
3. 3-5 years’ experience with VMware
4. Microsoft Server systems certifications such as: Microsoft MCP, MCSA, MCSE, MCITP are valued
5. Experience with the following products
a. Microsoft Windows 2012/2008 Server family.
b. Active Directory.
c. VMware
d. 3-PAR Storage systems
e. HP Blade systems
f. .Anti-virus / Malware protection.
g. Orion Network Monitor
h. Other Windows Operating Systems as required.
i. Microsoft Office 2007/2013 suite.
j. TCP/IP.
k. IP Sub netting.
l. Wireless products and technologies.
m. Windows scripting.
n. Microsoft Terminal Services.
6. Demonstrated written and verbal communication skills.
7. Detail oriented with a strong sense of accuracy and organizational skills.
8. Ability and skill to establish and maintain effective relationships with employees and members.
